Refund policy
Return & Refund Policy
Last Updated: July 2026
At Seravelle28, customer satisfaction is extremely important to us. If you are not completely satisfied with your purchase, we offer free returns and refunds within 30 days of delivery.
Eligibility for Returns
To qualify for a return:
- The request must be submitted within 30 days of delivery.
- Items must be returned in their original condition.
- Products must not show signs of intentional damage or misuse.
- Proof of purchase may be required.
Free Returns
We proudly provide free return shipping for eligible returns worldwide.
Refund Process
Once your returned item has been received and inspected, we will notify you regarding approval of your refund.
Approved refunds will be issued to the original payment method.
Refund Timeline
- Return inspection: 1–3 business days
- Refund approval: 1–2 business days
- Bank processing: 3–10 business days
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact us immediately with photos of the product and packaging.
Non-Returnable Situations
Returns may be denied if:
- Products show excessive wear or intentional damage.
- Fraudulent claims are suspected.
- Return requests are submitted after 30 days from delivery.